Solutions that stick.

Prime

Centering the Federal Retirement Journey on the Retiree

Office of Personnel Management

Online Retirement Services App

The US Office of Personnel Management (OPM) Retirement Services (RS) manages retirement benefits for federal retirees and their families, including 2.7 million current annuitants and survivors. We conducted six months of human-centered design research to help OPM understand the wants and needs of Federal government employees as they access their retirement benefits through OPM’s Online Retirement Application portal. We synthesized a library of research artifacts into a set of recommendations, including an overall product road map, to create an accessible and comfortable user experience for future users of Federal retirement services.

Prime

Building Digital Solutions for a Military Innovation Lab

United States Air Force

Business and Enterprise Systems Product Innovation

A center of excellence in digital, mobile, data, and technology, BESPIN collaborates with divisions throughout BES to help them with their own transformations, working with them to build teams, platforms, standards, and digital services. We supported multiple projects within the ecosystem and at the ecosystem level, to design, engineer, and deliver digital solutions.

Prime

Powering a Digital Platform That Works for Content Creators

Small Business Administration

SBA.gov

Our team ran the digital face and all infrastructure that powers SBA.gov. The SBA supports small business owners across the US, and its digital platform is chock full of information and resources. We helped the SBA get mountains of content under control with a powerful content management system (CMS). Our solution stays out of authors’ way so they can create pages that meet the needs of their content, not the other way around.

Prime

Improving the Search Capabilities That Serve Federal Websites

General Services Administration

Search.gov

Our team provided content support and system infrastructure to Search.gov, a platform that supports nearly 2,000 search boxes on Federal websites, free of charge. With our work to maintain and expand capabilities, the searching platform provides both critical searching capabilities to these sites and key information on trends, queries, and results for administrative users.

Prime

Surfacing and Improving Lived Experiences with Lyme Disease

Health and Human Services, LymeX Innovation Accelerator

Health+ Lyme Disease

We applied human-centered design, research, and technology approaches to better understand the challenges people living with Lyme disease face and uncover opportunities to improve health experiences and outcomes. Our human-centered design report outlined patient archetypes, diagnostic and treatment journeys, opportunity areas, and recommendations. These insights informed the development of creative solutions that cut across work silos to directly address identified problems.

Prime

Modernizing Health IT in Government

Indian Health Service

Health and Human Services, LymeX Innovation Accelerator

Legacy Assessment and Human-Centered Design Report

The Indian Health Service is responsible for providing healthcare and public health services to over 2.56 million American Indian and Alaska Natives (AI/AN). Using human-centered design and design thinking approaches to drive research and assessment activities, we surfaced the needs and goals of AI/AN healthcare facilities’ health information technology (HIT) systems. We developed three viable modernization routes that keep patients and HIT user groups at the center of the IHS’s future digital transformation strategy.